InTune Clinic Cancellation Policy

We understand that unexpected circumstances can arise. However, late cancellations can disrupt our schedule and impact other patients. To ensure fairness and respect for everyone, we kindly ask that you follow our cancellation policy:

Cancellation Window:

• Appointments must be cancelled at least 24 hours prior to your scheduled appointment time.

• This means notifying us by the close of business on the day before your appointment.

Cancellation Fees:

• Cancellations made within the 24-hour window will incur a fee:

  • £70 for Physiotherapy or Osteopathy sessions.

  • £40 for Massage sessions.

Exceptions:

• We understand that emergencies happen. In situations such as documented medical emergencies or unavoidable circumstances, we may waive the cancellation fee at our discretion. Please contact us as soon as possible to discuss.

How to Cancel:

• You can cancel your appointment by:

  • Calling us at +44 07717 063214

  • Replying to your appointment confirmation email or emailing us

  • Messaging us via WhatsApp

Additional Information:

• We encourage you to schedule appointments in advance to secure your preferred time slot.

• We appreciate your understanding and cooperation in helping us maintain a smooth schedule for all our patients.

InTune Clinic Late Payment Policy

InTune Clinic strives to provide efficient and accessible healthcare services. To ensure continued service and support, we kindly request timely payments for your treatments. This policy outlines our expectations and procedures for handling late payments:

Payment Due:

• For individual treatments, payment is due in full on the day of your appointment.

• For treatment courses, initial payment must be made before the first appointment with subsequent payments following the agreed-upon schedule.

Collection Agencies:

• If full payment is not received within 30 days of the initial due date, the outstanding balance may be referred to a third-party collection agency. All associated collection fees will be your responsibility.

Additional Notes:

• We encourage you to set up our automatic payment options.

• We understand that financial difficulties can arise. Please contact us as soon as possible if you experience payment challenges. We are happy to discuss flexible payment arrangements on a case-by-case basis.

Maintaining Timely Payments:

By making timely payments, you help us continue providing quality healthcare services and contribute to a smooth and efficient clinic environment. We appreciate your understanding and cooperation.