Cancellation Policy

Our clinic policies are designed to be fair, transparent, and consistent for all patients. Please read them carefully before booking an appointment or purchasing a treatment plan. By booking with us, you confirm that you have read and agreed to the policies below.

Cancellations & No-Shows

Appointments are reserved exclusively for you.

  • We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

  • Appointments cancelled with less than 24 hours’ notice, or missed without notice (DNA), will be charged in full.

  • This applies regardless of the reason for cancellation, including illness or personal circumstances.

Cancellation Fees (Per Appointment)

  • Late cancellations and no-shows are charged per appointment, not per treatment plan.

  • Charges apply at the full appointment rate:

  • Consultations: £70

  • Massage appointments: £50

  • Pilates sessions: £40

  • Counselling sessions: £80

  • Fees are applied automatically in line with this policy.

Refunds & Discretion

Any refunds, fee reductions, or exceptions outside the policies above are offered entirely at the clinic’s discretion.

  • Discretionary decisions are made case-by-case.

  • Discretion does not create an entitlement or set a precedent.

  • Our standard policies remain unchanged unless confirmed in writing by the clinic.

Treatment Plans & 14-Day Cooling-Off Period

Treatment plans are discounted packages of care offered to support continuity and outcomes.

  • All treatment plans include a 14-day cooling-off period from the date of purchase.

  • During this period, a plan may be cancelled for a full refund, provided no sessions have been used.

  • If any sessions are used during the cooling-off period, those sessions will be charged at the full standard appointment rate, and the remaining balance refunded.

  • Once the 14-day cooling-off period has passed, treatment plans are non-refundable.

  • Booking or attending sessions may be treated as commencement of the treatment plan.

Late Payments

  • Payment is required at the time of booking unless otherwise agreed in advance.

  • Outstanding balances must be settled before further appointments are provided.

  • Late or unpaid balances may result in appointments being paused until payment is received.

  • A late payment fee of £30 may be applied.

Where balances remain unpaid, accounts may be referred to a third-party debt recovery service.