Clinic T&Cs and Information
The Clinic
MSK Services at the Clinic are provided by InTune osteopaths, physiotherapists, sports therapists and student physiotherapists.
Osteopathy and Sports Therapy Services provided at the Clinic are restricted to musculoskeletal conditions and include:
detailed assessment
diagnosis,
treatment planning,
exercise prescription,
manual therapy,
movement re-education,
taping,
electrotherapy.
Laser therapy
Blood Flow Restriction training
You will be asked health evaluation questions before your appointment to help make the best use of our in-person appointment time. We reserve the right to cancel appointments if the requested information is not provided. This information will be stored as medical records by Cliniko.
Treatment by Osteopaths, therapists, Sports Therapists and Students (“Practitioners”)
Scope of Treatment: Practitioners will conduct assessments, treatments, and exercises.
Treatment Plan: A treatment plan will be discussed with you based upon assessment of findings.
Attendance at Appointments: As a teaching clinic, student physiotherapists may be present at or indeed carry out any appointment at the Clinic, as the Clinic provides placements for these student physiotherapists as part of their degree course. You will be asked for consent for student physiotherapists to be present in your appointment.
Consent for Treatment
Informed Consent: Before treatment begins, you will be required to confirm verbally that you consent to your treatment being conducted by a practitioner, and that you understand the nature of the treatment being provided.
Treatment Modifications: If at any time during the appointment you feel uncomfortable with the treatment or have concerns, please speak to the practitioner.
Video Recording for Clinical Observations
Recording of Sessions: In some cases, treatment may be recorded for educational, training or marketing purposes. You will be asked for consent before any recording takes place.
Treatment Outcomes and Risks
Risks and Complications: As with any medical treatment, there may be risks or side effects associated with physiotherapy treatment and no particular treatment result can be guaranteed.
Supervising physiotherapists cannot be contacted outside of your appointment. If you start to feel unwell after attending your appointment, or you start to experience symptoms that have not been explained to you as a likely side effect of treatment or are different to those explained to you, please contact your GP, call NHS 101, or in cases of serious illness or emergency, call 999.
Clinic Etiquette and Expectations
Punctuality: Please arrive 10–15 minutes before your scheduled appointment to complete any required forms and to ensure that the treatment starts on time.
Dress Code: Please wear appropriate clothing for the treatment (e.g., loose-fitting clothes for musculoskeletal treatment).
Health and Safety Protocols: You may be asked to follow specific health and safety protocols (e.g., mask-wearing, sanitisation) depending on the current health guidelines or local regulations applicable to the Clinic.
Observation of the Affected Body Part: In some cases, you may be asked to expose the affected body part (e.g., arm, leg, back) for the assessment or treatment. Please be prepared to follow the practitioner’s instructions regarding this. Please speak to the practitioner if you have any concerns about privacy or comfort.
Appointment Booking and Confirmation
Booking Requirements: Appointments can be booked through the Clinic’s online booking system (provided by Cliniko). Bookings can also be made by phone, email or in person. In order to access the booking system you will not need to set up an account with Cliniko, but will need to provide some details such as name, email, date of birth and contact number in order to make a booking.
A contract between you and InTune for Services is formed at the point you pay for your Services. A separate contract will arise in respect of each booking.
Please check that the booking details are correct before confirming the booking. InTune is not responsible for any mistakes.
Appointment Confirmation: Patients will receive a booking confirmation via email.
Availability: Appointments are subject to availability and may be limited, for example, due to the Clinic's schedule.
Cancellations, no-show policy, late arrival
If we have to cancel your appointment, we will refund you the Fee paid for your appointment. InTune has no further liability to you for any other losses that you might incur.
Cancellation Notice: To cancel or reschedule an appointment, you must notify us at least 24 hours in advance.
Late Cancellations or No-show Fees: no refunds will be provided if you fail to attend or are late arriving for your scheduled appointment or cancel with less than 24 hours' notice.
If you arrive late for your appointment, it will be in the supervising physiotherapist’s absolute discretion whether to proceed with your appointment or not. Appointments will not be extended beyond their end time because you have arrived late. Please note that it may not be possible to complete any or all treatments if you are late for your appointment.
Termination of appointments: If treatment ceases as it is felt that you are not following advice you will still be liable to pay for that appointment in full. If you wish to stop an appointment without a justifiable reason you will still be liable to pay for that appointment in full. If an appointment stops because you have become unwell a reasonable agreement will be made together. If an appointment stops because of your therapist’s personal reasons you will not be charged.
Payment and Fees
The fees for /Osteopathy/Sports Therapy Services (Fees) are as set out on our website.
Our Fees may change at any time in our absolute discretion, but any changes will not affect existing bookings.
Payment Methods: Payment is due at the time of booking through Stripe via Nookal.
You are required to pay for the treatment you receive. If you mistakenly or deliberately book a lower cost appointment than you require, you will be sent an invoice for the additional cost which you will be required to pay within the time stated on the invoice or within 30 calendar days (whichever is the shorter period).
Refunds: Payment is non-refundable for appointments that are attended, or which are cancelled with less than 24 hours notice, except in exceptional circumstances where the clinic may offer a partial refund or credit at InTune’s discretion.
Private Health Insurance
The Clinic can accept payment directly from Private Health Insurance providers. Please contact reception@intune.clinic to ensure we work with your insurance provider prior to making your bookings with us.
Patient Information and Confidentiality
Patient Information: As explained above, you will be asked to provide personal information, including health history and treatment goals, which will be used for the purpose of providing Services to you.
Confidentiality: All personal and medical information shared during the treatment process will be kept confidential, in accordance with data protection legislation.
Our practitioners may use note-taking software provided by Heidi. Information shared by you will be stored by that provider in line with their privacy policy.
Data protection
In order to make a booking for our services, and as part of your appointment and treatment, InTune and Cliniko will process your personal data and some special category data (for example, information about your health).
Processing of this personal data and special category data is necessary in order to make a booking through the online booking system, make payment for Services, and to receive Services. The recording of accurate notes of treatments is an important part of the services provided to you at the Clinic, and may require details about your health to be processed – these notes are stored on Heidi and Cliniko.
When making a booking for Services through Cliniko, InTune is the Data Controller and Cliniko is the data processor of your personal and special category data. In making a booking, and also in attending an appointment:
You consent to the processing of your personal data and also expressly consent to the processing of any special category data (for example data relating to your health) by InTune and by Cliniko (and as applicable, by our payment providers) for the purpose of providing booking, payment, and Services to you.
You consent to the transfer of your personal data or special category data by Cliniko and Heidi outside of the United Kingdom to Ireland. Any such transfer shall be in accordance with Cliniko’s and Heidi’s privacy policies and UK data protection legislation, in order to provide you with the Heidi and Cliniko online booking, payment and clinical notes services.
When you are making a booking on behalf of a person of ages 16 or 17, you confirm that you are that person’s parent or guardian and you consent on their behalf to the collection, storage and processing of their personal data and special category data.
You should consult InTune’s privacy notice and also Cliniko’s privacy notices for information about the processing of your personal data.
Where you have any questions or concerns about the processing of your personal data or special category data by InTune, please contact reception@intune.clinic
Our payment providers terms and conditions and privacy policies will also apply to your use of their payment services
Children
The Clinic can treat children under the age of 16.
Children under the age of 18 must be accompanied by a responsible adult during their appointment. The responsible adult should remain present for the duration of the session and may be required to assist with any treatment instructions or exercises, as appropriate. Bookings for children under the age of 18 should be made by their parent or guardian.
Liability and Disclaimer
Nothing in this contract limits or excludes liability for:
Deliberate default;
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability that cannot legally be limited.
Subject to clause 15a, InTune shall not be liable to you for any damages or losses you may incur arising from any Services, or from your attendance at the Clinic, or the attendance of any person accompanying you.
No specific outcomes or results of treatment are guaranteed.
Clinic Contact Information
Bookings for the Clinic are made through the website and Cliniko, or you can contact us with the contact details at the bottom of the webpage.
If you need to contact the Clinic please email reception@intune.clinic. Please note that this inbox is not checked daily.
Comments and complaints
If you wish to contact the Clinic to make a comment or complaint about your Services or about the Clinic, please email reception@intune.clinic. Please note that this inbox is not checked throughout the day.Intellectual Property Rights
Subject to any contrary clause inInTune’s intellectual property policy, any and all intellectual property rights which are the property of InTune before this contract shall remain the property of InTune, and any and all intellectual property rights that may arise from the provision of Services to you, shall be the property of InTune.Governing Law and Jurisdiction
These T&Cs and the Services provided to you are governed by English law and the Courts of England and Wales have exclusive jurisdiction in respect of any claim arising under or in relation to these T&Cs and Services.Variations
InTune Clinic may vary these T&Cs at any time in its absolute discretion. Where variations are made, a fresh copy of the terms and conditions will be uploaded to the Clinic’s website. Please refer to the date at the top of the terms and conditions for confirmation of the version which applies to your booking.Miscellaneous
These T&Cs represent the entire agreement between InTune Clinic and you, to the exclusion of any other terms and conditions, whether in writing or verbally or by conduct.
The parties do not intend to benefit any third party under this contract whether by the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Failure to implement or enforce any of these terms does not constitute a waiver either on that occasion or on any other.
Where a provision in this contract is declared unenforceable by a competent court, it shall be severed, and all other provisions shall remain effective and the severed provision shall endure to the fullest extent permissible.
